Entries by Megan Wolf

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De-Escalation Wrap Up

Handling a highly tense and stressful interaction can be tricky. That’s why, over the past few weeks, SEC prepared a series of emails and blog posts regarding de-escalation. De-escalation is a skill that needs to be trained and understood to be effective when confronted with a high-stress interaction or situation.

Need a refresher of what we covered? Read our de-escalation blogs:

SEC is happy to announce that we have added a couple of additional services regarding de-escalation, including a 90-minute training, available in-person or virtually. Be on the lookout for even more de-escalation services from SEC in the near future.

If you would like to learn more about de-escalation and the techniques to best achieve your desired outcome, beyond what is covered in the emails and blog posts, please reach out to us directly, HERE.

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Closing a Stressful Interaction

Now that the tone has been set and you have demonstrated empathy, the next step in de-escalating an emotionally charged interaction is to close with options and expectations. When attempting to conclude the interaction, if available, attempt to lead with attractive solutions, positive options, reasonable compromises, or provide access to individuals who may have a […]

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Empathy And Its Importance In De-Escalation

High-stress situations and interactions where tensions are mounting can result in a spillover of emotion, such as anger or frustration. De-escalating a situation requires the participation and consent of all involved. There are several actions individuals can take to enhance the likelihood of achieving de-escalation.  These actions fall into 3 main categories, the second of […]