Handling a highly tense and stressful interaction can be tricky. That’s why, over the past few weeks, SEC prepared a series of emails and blog posts regarding de-escalation. De-escalation is a skill that needs to be trained and understood to be effective when confronted with a high-stress interaction or situation.
Need a refresher of what we covered? Read our de-escalation blogs:
SEC is happy to announce that we have added a couple of additional services regarding de-escalation, including a 90-minute training, available in-person or virtually. Be on the lookout for even more de-escalation services from SEC in the near future.
If you would like to learn more about de-escalation and the techniques to best achieve your desired outcome, beyond what is covered in the emails and blog posts, please reach out to us directly, HERE.